G2 Global Solutions

Data Entry Operator II (Agent)

US-UT-Salt Lake City
2 years ago
ID
2016-1013
# of Openings
15
Category
Help Desk/Support Specialist
Clearance Level Required
None

Overview

A Service Desk Technician manages the daily routine operations and maintenance of IT software system applications, communicates with end users, and understand issues related to end user applications.

 

Knowledge, Skills, and Abilities

  • Has vast knowledge and familiarity with given business, functional, or technical area and or disciplines
  • Possess ability to communicate using terminology unique to the discipline
  • Has experience in gathering and compiling information for analysis based on discussion with operational staff and reading technical documentation

Responsibilities

  • Answers phone calls and emails
  • Troubleshoots IT related issues for customers on a multitude of VA applications
  • Must be able to input and document problems, findings, outcomes
  • Requires high background investigation due to data sensitivity

Qualifications

  • Education: High School or GED
  • Three years of relevant experience
  • U.S. Citizenship is required
  • Clearance Requirement – Candidates may be subject to a government background investigation and must meet eligibility criteria for access to classified information. 

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