A Service Desk Technician manages the daily routine operations and maintenance of IT software system applications, communicates with end users, and understand issues related to end user applications.
Knowledge, Skills, and Abilities
- Has vast knowledge and familiarity with given business, functional, or technical area and or disciplines
- Possess ability to communicate using terminology unique to the discipline
- Has experience in gathering and compiling information for analysis based on discussion with operational staff and reading technical documentation