G2 Global Solutions

Senior Agents

US-TX-Arlington
1 year ago
ID
2016-1036
# of Openings
15
Category
Help Desk/Support Specialist
Clearance Level Required
None

Overview

We are seeking current Department of Veterans Affairs (VA), National Service Desk (NSD) team members as well as new applicants to apply for positions which provide information and technology support to the VA staff.

 

NSD provides front line support for IT services, systems and operations. As the central point of contact for enterprise-class IT service support, outage notification, and information dissemination, the NSD supports over 400,000 VA and non-VA staff and operates 24 hours per day, 7 days per week, 365 days per year. The highly critical NSD operates throughout the VA as a virtual, geographically dispersed organization, providing VA users an immediate, first line of support for IT hardware, software and connectivity problems, and requests for new services.

 

Develops, tests, implements, and maintains operating system and related software. Responsibilities differ from those of an Operating Systems Programmer in that the Systems Administrator is not responsible for altering operating system's software codes. Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters. Troubleshoots and resolves software, operating system, and networking problems. Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.

Responsibilities

  • Answers phone calls and emails
  • Troubleshoots IT related issues for customers on a multitude of VA applications
  • Must be able to input and document problems, findings, outcomes. Requires High BI due to data sensitivity.

Qualifications

  • Education - AA or 2 year technical school in computer science, electronics engineering or other engineering or technical discipline is required
  • 3 years of experience
  • U.S. Citizenship is required
  • Clearance Requirement – Candidates may be subject to a government background investigation and must meet eligibility criteria for access to classified information. 

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